Privacy policy

Last updated: September 2026

Any information you provide to S Bains & Son is handled with care and used only for purposes connected to your enquiry or interaction with our studio. This may include your name, email address, phone number, company details, and information you choose to share about a project.

We use information submitted through this website to respond to enquiries, discuss potential projects, provide requested information, and maintain communication when it is relevant to your request. We do not sell or rent your personal information to third parties.

Some information may be processed through third-party services that help us operate the website, including hosting, analytics, contact forms, and communication tools. These services may process information necessary to provide their respective functions and maintain the website.

1. Who are we?

S Bains & Son Limited ("we," "us," "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit sbainsandson.co.uk.

Registered address: 18th & 19th Floor, 100 Bishopsgate, London EC2N 4AG
Company registration number:
Contact email: info@sbainsandson.co.uk

2. What Information We Collect

When you use our contact form, we may collect:
Your name
Email address
Phone number (if provided)
Any message or enquiry details you submit

3. How We Collect It

We use your information to:

  • Respond to your property enquiries

  • Maintain records of communication for our business purposes

    We do not use your information for marketing purposes unless you have separately opted in.

4. Who We Share Your Information With

Your enquiry data is processed through the following third-party services, which help us operate our website:

  • Framer (website hosting platform)

  • Google (for storing and managing enquiry submissions via Google Sheets/Forms)

    These providers may process data outside the UK/EEA (including the United States). Where this occurs, appropriate safeguards are in place, such as standard contractual clauses, as required under UK GDPR.

5. How Long We Keep Your Information

We retain your enquiry information for 24 months, after which it is securely deleted.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.